The troubleshooting process

The troubleshooting process - POST - Firmware Configuration (Post, Bios, Cmos and Uefl) - System boot process - Electrical Power Issues - CPU Architectures and Enhancement - RAID - Cables and External Connectors - Monitors - Hardware Upgrades - Specialized configuration - Responsibilities of a computer tech (most to least often) * Daily Troubleshooting * Periodic Hardware and Software Maintenance 1. Application 2. Operating System Upgrades and Patches Hardware Upgrades Design and Build A good troubleshooter - Understand the computer architecture so that it can identify what subsystem is causing the issue. - Can work with a person to identify the problem at hand. - Is patient and kind regardless of the Pibcac or ID 10T issues. - Can develop the problem solving the strategy and can under promises andover delivers How can the CPU know how to communicate with the devices that surround it? * BIOS/UEFI * CMOS * Option ROM * Device Drivers The early motherboard had multiple controllers, the gradual controllers were incorporated into the chipset the more controls were incorporated into the CPU package so that the numbers of the chips in the chipset have been reduced. The Intel's current chip that incorporates the controls and that works with the CPU to communicate with the peripherals that is called the Platform Controller Hub.

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